There’s one tool EVERY website needs because – without it – 77% of customers won’t make a purchase!
What is that tool? Live Chat! Here are just a few stats about Live chat and why no business can afford to be without it…
>>> Keeping Customers Coming Back: Live chat is more than a nice alternative to more traditional customer support options, it’s preferred by customers! In fact, 63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.
>>> Increased customer satisfaction: One of the great things about live chat is just how much help customers seem to get from it, with 73% customer satisfaction coming from live chat.
>>> The Best Option: Live chat beats all other forms of customer service and support, with email and phone having just 61% and 44% satisfaction, respectively.
>>> Being Available: 44% of customers said that having a live chat specialist available during an online purchase was one of the most important features a company can offer.
>>> Time Saver: Live chat isn’t just important for communication, it’s a huge time saver! Statistics show that most problems get resolved within 42 seconds on a livechat – meaning you can help more customers with less expense.
>>> Speed is key: Customers want their questions answered quickly. 79% of customers say that they prefer live chat because they can get instant help.
>>> Accessibility: One of the biggest selling points for live chat with customers is how accessible it is. 42% of customers say that one of the key reasons why they prefer live chat is that they don’t like being kept on hold on a phone. With LiveChat, they can go about their business without the hassle of sitting on the phone for ages, often accruing large bills!
>>> More sales: Overall, live chat keeps your customers happy – and that means more sales. Studies show that 77% of customers won’t make a purchase if there’s no live chat support.
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Setting Up WP VisitorChat
WP Visitor Chat is a WordPress plugin that brings professional livechat to any website. It installs in minutes. Check out the video below. To purchase WP LiveChat, or for more information, click here