What to do when your WordPress isn’t working

Categories: knowledgebase, Online Marketing, troubleshooting | Posted on Apr 5, 2018

If you run a WordPress site, make a note of this because it may come in handy one day! In fact, it’s very likely that you’ll need to use this at some point. Learn from our misfortune. I say ‘misfortune’ – it did cost us a lot of business BUT we learned an important lesson which will help us and our clients. Here is the story…

A few days ago we launched a special promotion and only later discovered that the BUY NOW buttons stopped working. What to do? Call support for the delated plugin? Yes – but they’re in a time zone that is 8 hours ahead of us. So, we set to work ourselves to investigate the cause of the problem – and within half an hour, we had sorted. Here’s a guide as to the steps we took and which you should take if you ever experience a WordPress related problem:

  1. Check all of the plugins and themes are up-to-date.
  2. Check settings in the related plugin/theme.
  3. Log onto Cpanel and create a new folder in the  WP-Content directory.  (e.g. plugins-backup). Move all plugins to that folder and check the error. Then move the plugins back – one by one, checking each time for the error. (Sometimes, there will be a plugin conflict).
  4. Log in to WHM and repair the related database. (To repair a database, type ‘repair’ into the WHM search bar. Click the MySQL Database repair. Then select the related database and click ‘repair’. Simple! If you’re not sure of which database relates to your website, go to File Manager and in the public_html directory, open the wp-config.php file and you’ll see the name of the database as well as the username and password.)